This week we have the exciting launch of our long awaited self-help center (pictured above)! You can find it by going to https://support.gather.town/ or by clicking the "Help Center" button at the top right of our homepage. If you still can't find what you're looking for, please feel free to send us an e-mail using the contact form and we will not only be happy to answer your questions, but will also add it to our knowledge base in order to help others who may have similar questions!
Over the next few weeks we will continue to add tutorials, video walkthroughs, and more information on our most commonly asked questions!
📺🐛 Audio and Video Stability Improvements
Over the last few weeks, many of our long-time users reported encountering more stability issues than before. We are both aware of the issues, have been working hard to resolve them, and want you to know that stabilizing the video system is, by far, our biggest priority.
Two weeks ago we pushed out a new version of the video system that involved significant rewrites because the previous version was fundamentally flawed in many ways. We wanted to create a better foundation upon which we could fully stabilize our system. We built this new foundation, tested it, and when we were confident that all of the the flaws we saw during testing were resolved, we pushed it out to Production. After doing this, we began to hear about and see several new issues that we did not encounter during our testing processes.
Our understanding of how significant changes affect our video system is ever evolving. We are constantly improving our metrics, monitoring methods, and logging procedures in order to better understand the impact of large changes on our system in addition to developing a better understanding of what issues users are seeing as these changes are implemented.
All of this is to say, we are deeply sorry for all the pain this has been causing you. We hope it helps to see a little of what goes on behind the scenes and to know that this is also causing us a ton of pain. After this weekend, it will be much more stable than it has been.
As always, if you encounter issues, please send us a bug report using the Gather icon in the upper left of your screen — We really do look at all of the bug reports and are constantly looking to improve the overall user experience.
Thank you for all of your patience!
-The Gather Team